Wednesday, April 06, 2005
Tuesday, April 05, 2005
Disgusting Behavior
There's one customer who's unhappy with the way my manager is handling her account.
But this manager does not know about it. He thinks that the problem lies in the customer and kept telling me how to handle this problem when HE is the one who caused all this!!!!
Over the phone, I feel like just telling him "The customer is not happy with you. So please don't tell me how to handle this because I don't wish to screw it up like you did!"
Whenever he learnt about this particular colleague did not handle customers well enough, he'll broadcast it to the whole office including the boss. Imagine me telling the boss about what happened to this account. *Hmph*
His behavior is disgusting!
But this manager does not know about it. He thinks that the problem lies in the customer and kept telling me how to handle this problem when HE is the one who caused all this!!!!
Over the phone, I feel like just telling him "The customer is not happy with you. So please don't tell me how to handle this because I don't wish to screw it up like you did!"
Whenever he learnt about this particular colleague did not handle customers well enough, he'll broadcast it to the whole office including the boss. Imagine me telling the boss about what happened to this account. *Hmph*
His behavior is disgusting!
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